We offer free shipping for orders over $100. For orders under $100 a flat shipping fee of $5 applies.
RETURNS & REFUND
We offer one free exchange, but please choose your shoes carefully because we do not accept returns or issue refunds for change of mind. This policy does not affect your statutory rights as a consumer.
Please choose your shoe size carefully according to the VIVIOBAREFOOT size guide. We can assist. Just ask!
If your ordered shoe does not fit when it arrives, we offer a one-time exchange of size.
To use this exchange policy, YOU MUST comply with the following:
- Email us at firstname.lastname@example.org to discuss arranging a size exchange if you have ordered the wrong size. Please do not send shoes back without authorisation from us in advance.
- Unless the shoes are faulty, postage for the return of the shoe to us (2 Lakes Way, Jandakot) is at your own expense. You can also hand deliver the shoe to us for peace of mind.
- The branded shoebox is as important as the shoes themselves so we cannot accept shoes back for an exchange without the original box and packaging in a saleable condition.
- The shoes must be unworn and unused with the original tags still attached. Please do not write on or attach any labels directly to the VIVOBAREFOOT shoe box.
- If you reuse the original plastic post bag the shoes came in, turn the bag inside out or cover/remove any existing delivery or courier labels.
- When the shoes have been returned and deemed to be in compliance with this EXCHANGE Policy, we will then attempt to source the same shoe in a preferred size and ship this to you for free.